Custom orders are welcome. As our jewelry is made to order, we can customize most designs in the shop with different gemstones, karat and color of gold. If you don’t see your size in the listing, we can adjust the piece to your size.

If you have a design in mind that you’d like to see come to life, let us know! We’d love to work together on your dream piece.

Please note: custom orders are not refundable.

As our jewelry is made to order, please note that the processing time is 2-4 weeks. If you need your order by a specific date, please contact us before your order has shipped.
When placing an order, please double check that your address is correct. We cannot be responsible if the order doesn’t arrive due to an incorrect shipping address.

We offer free worldwide standard shipping! Parcels sent with standard shipping should arrive in most countries between 14-21 business days. If you need your order faster, please choose express shipping at checkout or contact us for a quote for next day delivery.

All orders will be updated with a tracking number as soon as it is shipped.

Beautifully packaged in a luxurious, high quality gift box. It’s a joy to receive or give as a gift to your special someone!

Is your order a gift?
If your order is a gift and you’d like a special note to be included in your parcel, please mark the order as a gift and include your message at checkout.

Lab-grown diamonds are man-made in a laboratory, whereas genuine diamonds are naturally produced in the earth. Lab-grown diamonds look and feel like natural diamonds, but they’re more sustainable, better for the environment and a lot more affordable. All of our designs can be made with lab-grown or natural diamonds per your preference.

Please check each listing for the cut, color, clarity and carat of the diamond.

Your order will arrive with a gemological certificate to guarantee the diamond’s authenticity.

If you have any questions regarding sizing please feel free to contact us or visit this website to check your size - https://findmyringsize.com/
If a ring you ordered from ELIA is too small or big, we will happily re-size it for free (minus shipping costs), or help find a local goldsmith in your area to assist you.

We will happily repair your ELIA fine jewelry piece free of charge within 12 months of purchase.

We accept wholesale orders! Please send us a convo for more information.